Salary: 24000 - £30000/annum salary dependant on exp
Category: IT
Job Type: Permanent
Job Location: East Grinstead, West Sussex
Posted on: 05/03/2010

Data Solutions Analyst (SQL)



Data Solutions Analyst



My client, a UK leader in data driven and direct marketing is looking for a Data Solutions Analyst to join their expanding team in East Grinstead



Data Solutions Analyst - The Role



A data focussed role, responsible for maintenance of CRM systems for Clients. Duties include database updates, extracts, reporting, support, issue resolution and change request testing. The ability to think on your feet and multi-task to deal with many simultaneous requests is a must. Communication with both the client and internal parties will be required.

DATA SOLUTIONS ANALYST - JOB DESCRIPTION



Job Knowledge

• Perform all work accurately and to specified deadline

• Have a sound knowledge of the systems and processes and suggest improvements to the Team Leader (TL)

• Communicate technical information and in a non-technical manner if required

• Support the TL in Change Controls and Testing

• Suggest solutions and propose ways forward for Issues/Problems



Client Focus

• Understand the needs of the client and respond efficiently and appropriately to meet these

• Suggest ideas to TL regarding adding value to the client

• Demonstrate a professional service to both internal and external clients at all times





Communication

• Attend client meetings with TL if required

• Provide clear communication to team members with support from the TL (internal and external) during campaigns

• Document a comprehensive, structured and clear handover for planned periods of absence, including clarification of who will be covering which items. Handover to include reference to any helpful documentation and relevant QA processes

• Self manage workload and highlight any potential work load issues/conflicts to the TL immediately

• Share information and knowledge gained on clients with the team



Problem solving/decision making

• Seek assistance immediatley from TL when problems arise

• Multi task to deal with urgent and quick turnaround jobs to meet deadlines



Quality and Standards

• Ensure work is checked and relevant checklists are completed

• Continuously seek to improve client satisfaction and efficiency

• Apply the highest data security and PCI standards to all processes and make changes where necessary, including communication of such changes to the SD team

• For any issues make clear changes to process and document to prevent future occurrences with assistance from the TL

• Demonstrate attention to detail at all times



DATA SOLUTIONS ANALYST - PERSON SPECIFICATION



SKILLS Essential Desirable

Knowledge

• Very Good knowledge of Database management

• Very Good knowledge of Data Mining

• Very Good Knowledge of Campaign Management applications

Desirable - Knowledge of Email tools



Technical Skills

• Very Good Data processing and Data manipulation skills

• Very Good SQL skills

• Very Good knowledge of ETL Tools (Informatica)

• Good knowledge of deduplication tools (First Logic)

• Good knowledge of Alterian Dynamic Messenger

• Computer proficiency in standard office packages

Desirable - Good knowledge of Alterian updates and iLoader

• Ability to Evaluate products

• Knowledge of CMS systems





Qualifications • GSCE or equivalent (including Maths)

Desriable -Degree or equivalent

General Skills • Numerate

• Team Player

• Accurate

• Data Literate

• Ability to work in pressured environment

• Lateral thinker

• Implementer – make things happen

• Ability to Multi task

• Good Time Management

Job Reference: 113411872
Contact Details: Phoenix Personnel